For a company to do its best work, it needs an infrastructure. We’ll cover Slack strategies which the IT teams can use to power their organizations to get work done everyday.
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Why use Slack for IT?
- Manage IT requests from across the company and support urgent issues, all in one place.
- Keep the whole company informed about updates and service outages using announcements.
- Create a central location for IT resources and give employees the tools to solve minor, but disruptive, issues on their own.
Prioritize requests and tasks
Make company-wide announcements
Centralize important info
Some issues, although disruptive, don’t require extensive troubleshooting from the IT team. You can empower other employees around the company to solve the solvable issues they come across.
One way to help your teammates get reliable answers is to document troubleshooting steps in a post and pin them to your #help-it channel.